There’s neat article in BusinessWeek this morning about the design of airports, accompanied by a gorgeous slideshow.
[Ron Steinert, principal at aviation architectural design specialist, Gensler, said,] “There has been a real sea-change towards this. In the old days, the airlines thought of airports as a service industry that provided space to them and their passengers. Now, airports see airlines as providing a service to their customers. It’s a total change in the way airports are looking at themselves. They’re realizing that they have to run themselves as businesses, to make money and provide a high level of service, or passengers will go elsewhere. Take the East Coast of the U.S.: There’s an airport virtually every 10 miles. If you don’t like one, you’ll go to another.”